Week 3
I have had many positive and negative experiences with social media. As a business owner I believe communication is key to any business whether its responding to an email, review or phone call as long as its done within a timely manner.
I have had customers give good and bad reviews on Yelp and the BBB. The first thing I will do is follow up with a response in an email, and then a follow up with a phone call. I feel it is very important when responding to a customers complaint we need to make sure they feel they are important to us and we want to solve their issue.
One of the advantages I have experienced with using social media is the impact networking has.
Such as Yelp, Angies List, Better Business Bureau, Etc.
Social media has made it easier for businesses to communicate with from all different areas. It has a big role in how business are run today compared ten years ago when paper ads were the biggest form of advertisement.
As much social media has made it easier for people to communicate from different areas, it has also has a negative impact on the way people communicate as well as their communication skills.
Some of the negative effects of social media on communication is limiting face to face between individuals making it an informal situation.
Some of the negative effects of social media on communication is limiting face to face between individuals making it an informal situation.
I agree that communication is key when it comes to business’. I also agree that social media has made it easier and that sites like yelp help us in the modern day but also limit human interaction. A lot of people shop online and there’s no interaction these days which is sad.
ReplyDeleteIt is very interesting to learn how a business owner feels about social media and other experiences that customers provide. I like the strategy of email and then contacting about negative experiences some one has, since there will be some time to think about how to deal with this situation.
ReplyDeleteCommunication is very important because you want your customers to be satisfied. You have a lot of experience with feedback from customers which is awesome. It's cool how people can make comments and rate businesses on Social media
ReplyDeleteThe method by which businesses and customers interact has definitely shifted. I think it's a shame when people replace much of their real life interaction with online engagement, however, I also agree that online mediums have made it easier for people to submit their ideas and feelings. It's interesting that some people, perhaps those who might never had said something in a real life situation, are now being able to contribute due to the ease and layer of protection provided by social media.
ReplyDeleteCommunication is very important. I feel that the way you handle feedback is very thorough. Sometimes I check reviews online and see negative feedback that people have left from years ago and wonder if they ever got taken care of. Going off of what Dustin posted, anonymity does give the reviewer a sense of empowerment and often times leads to them being very finicky.
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